At Airgos, we offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return:
✔ The item must be in the same condition that you received it, unused, and in its original packaging.
✔ You must provide the receipt or proof of purchase.

To start a return, contact us at contact@airgos.shop. Returns should be sent to:

📍 Airgos
24 Riverdene Road, Ilford
England, IG1 2DZ
United Kingdom

If your return is accepted, we will send you a return shipping label and instructions. Items sent back without prior approval will not be accepted.

For any return-related questions, reach us at contact@airgos.shop.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately with:
📌 Your order number
📌 Photos of the issue

We will evaluate the issue and arrange a replacement or refund.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:
🚫 Perishable goods (e.g., food, flowers, plants)
🚫 Custom products (e.g., special orders, personalized items)
🚫 Personal care items (e.g., beauty products)
🚫 Hazardous materials (e.g., flammable liquids, gases)

💡 If you’re unsure about an item, contact us before purchasing.

🚫 We do not accept returns on sale items or gift cards.

Exchanges

To exchange an item, return the original and place a new order after the return is approved.

European Union 14-Day Cooling-Off Period

For EU customers, you have 14 days to return your order for any reason. The item must be:
✔ Unworn or unused
✔ With tags and in original packaging
✔ Accompanied by the receipt or proof of purchase

Refund Process

Once we receive and inspect your return, we will notify you of approval or rejection. If approved, your refund will be processed within 10 business days to your original payment method.

💡 If you haven’t received your refund within 15 business days, contact us at contact@airgos.shop.

Claiming Non-Receipt of Goods

If you haven’t received your order within 15 days of purchase, please notify us:
📧 Email: contact@airgos.shop
📞 Phone: +44 7868 815280

While we will assist as much as possible, please note:
📌 Proof of delivery (POD) may not always be available, but we will check with our couriers.
📌 Non-receipt claims must be made within 15 days of the order date for an investigation.

If your claim is validated, we will arrange a replacement or refund.